Returns & Exchanges
At Coco by ZSJ (PK), we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day hassle-free return and exchange policy to ensure a seamless shopping experience.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.
Quality Inspection
Ensure the product is in its original packaging, unused, and with all tags attached to qualify for a successful return or exchange.
Package Collection
Once approved, our courier partner will collect the item from your doorstep, or you may be requested to ship it back to our warehouse facility.
Refund or Exchange Processing
Upon receiving and verifying the returned item, we will process your exchange or issue a refund via bank transfer within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing